AFTER THE LETTER

And if they just ignore you?

Silence is the most common reply. It isn’t the end of the claim, and it doesn’t cost you anything more.

  1. 1

    Your letter gives them fourteen days

    We track it. You don’t have to diarise anything.

  2. 2

    On day fifteen we email you

    With the complaint for your national enforcement body already filled in, your original letter attached, and proof that the deadline passed.

  3. 3

    You file it. It’s free.

    Enforcement bodies don’t charge passengers, and you still keep 100% of anything the airline pays.

Who handles it, in every covered country

GERMANYLuftfahrt-Bundesamt (LBA) · claim back 3 yrs*
UNITED KINGDOMUK Civil Aviation Authority (PACT) · claim back 5 yrs*
NETHERLANDSILT — Inspectie Leefomgeving en Transport · claim back 2 yrs*
IRELANDIrish Aviation Authority · claim back 6 yrs*
CROATIACroatian Civil Aviation Agency · claim back 3 yrs*
CYPRUSDepartment of Civil Aviation · claim back 6 yrs*
CZECHIACivil Aviation Authority (ÚCL) · claim back 3 yrs*
DENMARKTrafikstyrelsen · claim back 3 yrs*
FINLANDTraficom · claim back 3 yrs*
GREECEHellenic Civil Aviation Authority · claim back 5 yrs*
LATVIAConsumer Rights Protection Centre (PTAC) · claim back 3 yrs*
LITHUANIALithuanian Transport Safety Administration · claim back 3 yrs*
NORWAYTransportklagenemnda · claim back 3 yrs*
POLANDRzecznik Praw Pasażerów (ULC) · claim back 1 yr*
ROMANIAANPC · claim back 3 yrs*
SLOVAKIASlovak Trade Inspection (SOI) · claim back 3 yrs*
SLOVENIACivil Aviation Agency of Slovenia · claim back 3 yrs*
SWITZERLANDFederal Office of Civil Aviation (FOCA) · claim back 2 yrs*

Jurisdiction follows the country you departed from, or the arrival country for an inbound flight on a European airline. *How far back you can claim is the typical national limitation period — edge cases exist, so an old claim is always worth the free check.

What it costs

Nothing. Escalation was included in your €29 from the start — there is no second fee, and no percentage at any stage. A commission agency would take its cut here too.

Check my flight — free