VOLA GUIDES
The questions passengers actually ask — answered honestly, including the parts where you don’t need us.
Can I write my EU261 claim letter myself?
Yes — no lawyer needed. What the letter must contain, where DIY letters usually fail, and when a €29 tool beats both a lawyer and a 30% commission agency.
Lawyer, claims agency, or doing it yourself — what's the best way to claim?
The honest comparison: what each route costs on a €600 claim, when a lawyer is actually worth it, and why flat-fee tools exist between free-DIY and 30% commissions.
The five mistakes that cost passengers their compensation
Vouchers, guessed delays, wrong addresses, missed follow-ups, and signed-away claims — the avoidable ways valid EU261 claims die, and how to dodge each one.
The airline is ignoring my claim. Is complaining pointless?
Silence is the most common reply to a claim letter — and it isn't the end. The free regulator escalation that airlines actually answer, step by step.
My flight is delayed right now — what should I do?
What the airline owes you while you wait (meals, hotel, refund at 5h), the evidence worth 30 seconds of your time, and the two things not to sign.